Fraud Alert - EFTPOS Terminal Skimming
It has been brought to our attention that there has been an increase in skimming devices being fitted to EFTPOS terminals, or terminals being internally compromised.
We’d like encourage our customers to take precautionary steps when using EFTPOS terminals, and make the following suggestions for your security.
Tips for customers:
- Regularly change your Personal Identification Number (PIN)
- Following an EFTPOS transaction check store receipts for any irregularities – i.e. the store name, details, and location should all match the store from which you made your purchase
- Regularly check your bank statements
- Be aware of the amount of funds you have in your account
- Do not write your PIN anywhere
- Cover your PIN when entering it into a terminal
- Where possible and if it is available to you, use chip technology
- If you have concerns contact your financial institution immediately.
Anyone who suspects they have fallen victim to card skimming or believe their card has been compromised should contact Card Operations on 1300 132 741 or their local branch.
Tips for merchants:
- Be aware of the security around your EFTPOS terminals at all times
- Ensure the terminals are left in a secure location and do not leave EFTPOS terminals unattended or in plain view of the public when they are not in use.
- Regularly check all EFTPOS terminals and ensure that serial numbers are correct
Anyone who suspects they have fallen victim to card skimming after using an EFTPOS terminal, is urged to contact Crime Stoppers on 1800 333 000.